Blog – Nubewikli and News

Did you know …….?

Workers are adapting to the hybrid office model.

A lot of changes have happened in one year, and one of them is the flourishing of remote and work-from-home workforces. Prior to 2020, at least 5% of full-time employees with office jobs worked from home on a regular basis. That figure shot up to more than 80% during the pandemic and is expected to settle into the 20%-30% range as the vaccinated population increases and companies bring their employees back into the office. By some estimates, 70% of the workforce will be telecommuting at least five to eight days per month by 2025.

It is necessary to accept that the office environment will not return to the pre-2020 “normal” mode. The hybrid office is here to stay. Some studies reveal that nearly 60% of workers would not return to a job that did not offer the ability to work from home. In addition, there are other elements that will add to this trend. As the return to normality facilitated by the vaccination of the population progresses, the resulting traffic jams will return to the streets and highways of the big cities. At the same time, there is an increase in traffic restrictions for reasons of environmental sustainability, which has been more marked in Europe, but has been strongly observed by the Biden administration in the United States. There are therefore plenty of arguments for optimizing work by combining on-site and teleworking.

The hybrid workplace encompasses traditional corporate buildings and campuses. It now also encompasses employees’ homes and other remote locations. In fact, some traditional European vacation spots, such as the Canary Islands (Spain), are being touted as ideal locations for teleworkers. Teleworking generates new business opportunities across broad sectors of the economy.

This hybrid work model presents an interesting challenge for resource allocation and reallocation. The teleworker of the coming years requires the necessary resources to be available regardless of the location from which he or she performs his or her work. Corporate and SMB customers have relied on resellers for office-based solutions and are now looking to those same resellers to help them support their employees wherever they work from. In a recent Market Trends Survey webinar, 76% of resellers reported that, over the past year, customers have asked them for printer and copier packages for home-based employees.

Some resellers have addressed this issue, with solutions for managing work-at-home printing equipment that address the needs of their corporate customers’ remote employees (consumables replenishment) and, over time, no doubt more independent resellers will actively market their hybrid office solutions just as they have done with vertical market solutions.
Service models will need to be adapted to provide teleworking solutions, in places that have not traditionally been the reseller space.

(Source: The Imaging Channel, Nubeprint)

Ann Arbor, Michigan,- Nubeprint App, Version 2.0, Available since January

Nubeprint announces the release of Version 2.0 of its successful monitoring app for iPhones and Android phones. Overall, the Nubeprint app has a fresh user interface for a better user experience with easy access to the printer monitoring information. It is also more powerful, supporting almost all printer models that has made Nubeprint the universal solution for MPS.

The Nubeprint app 2.0 is designed to work both as a standalone monitoring tool that one can use to monitor his printers and the cartridges, or  in combination with MPS services contracted with a reseller. Activating monitoring services is done by merely introducing in the cell phone the Nubeprint license number obtained from the dealer.

Another new feature in Nubeprint app 2.0 is that a printer can now be added using the serial number, which makes it very convenient for technicians to verify on-line the status of the printer.

The Nubeprint app synchs when the monitoring data is collected using a Chromebook device. In this case, the cell phone is used as the viewfinder for the monitoring data of printers.

The new Nubeprint app provides a powerful “Call to Action” tool for a Dealer. The Dealer is able to easily send notification alerts directly to the customer via Whatsapp or phone and by doing so develops a more direct and personal communication with the end customer.

About Nubeprint

Nubeprint is a technology company focused on the output devices reliable management. Nubeprint’s offices are located in Ann Arbor, Michigan and Madrid, Spain, and its Distribution Channel covers US, Europe, APAC and Central & South America.  Nubeprint´s Yield & Lean Management software is the only true “device agnostic” and reliable MPS software in the Printing Market for remote, automated and proactive management of output devices.

Did you know that …?

Using the end customer’s mobile phone to monitor their printers will reduce a monitoring agent down time/offline by 95% in a cost per page and auto replenishment programs.

In the smallest customers, both companies and professionals and home office market, the use of an app installed on the customer’s smartphone allows one to know in real time the status of the printers or copiers of the customer which then enables one to send consumables and / or invoice them for the pages printed. All this is done without the need to install a data collection agent/software on the client’s computer.

Did you know that …? 

Companies with fewer than 10 employees, the data collection agent on average must be reinstalled to monitor the printers every 3-5 months.

This happens for several reasons: the software was installed on the PC of a person who frequently leaves his office, the client changes PC, or installs a new antivirus and forgets to validate the data collector agent.

In these circumstances, the collection of data through the customer’s mobile phone via an app downloaded directly from PlayStore or AppleStore solves the problem and avoids the cost of having technicians installing the software.

Did you know that …?

An offer sent directly as a notice to the customer’s mobile is 8 times more likely to be considered than a call.

In addition, while the time required to make a call is 5 minutes, the time to identify what the customer needs using a monitoring system and send a direct notification to their mobile does not exceed 15 seconds.

Did you know that …?

The future is mobile and the tendency is to reach users through the devices with which they interact most.

Figures that support these affirmations are the following:

• 50% of the time users spend on digital media is used in mobile applications.
• The average number of applications that users use on a daily basis is 9 and monthly 30 applications.
• 78% of searches for a local business are made from a mobile device which then converts to a purchase.

By 2019, mobile advertising is expected to represent 72% of total spending on digital advertising in the US.

Did you know that …?

A telephone sales call that uses monitoring information gets 70-80% call success rate.

By knowing through monitoring what consumables the customer is going to buy, the sales call is going to be received positively: it offers the right product at the right time. It only remains that your price offer is adequate and the sale will be made.

Did you know that …?

Is Total Cost of Ownership (TCO) and for what it to be used?

The TCO comprises of the total costs incurred by a product or service during its entire life cycle or cycle of use. When calculating the real cost, it is necessary to take into account not only the most favorable purchase price, but also what are known as additional costs. When acquiring the cheapest service or product, it does not always turn out to be the best investment. Many times, acquiring a higher cost package is usually the best option for the long term.

Did you know that …?

Smaller companies, small customers or professionals, are 10 times more reluctant to sign long-term contracts than larger companies.

In general, these clients do not have the knowledge to interpret the terms of a contract. It is advisable in these cases to use the monitoring technology to notify them and offer them without compromise the consumable they need. That is, use the information as support for the transactional sale.

This is what has come to be called Assisted Sale with Monitoring. When the notice is sent directly to the mobile, the customer reads it 100% of the time, increasing the chances of a new sale

Did you know that …?

By monitoring your customer’s printers it will improve your chances of securing the consumable sale by 300%

80% of printer users in small businesses do not react to the printer’s toner or low ink warnings until it runs out.

75% buy several cartridges at once to avoid going through the headache of having the printer stop again.

If you use the monitoring information to proactively notify and offer the cartridge to your customers, it solves 2 problems: the printer stopping and the ordeal for the customer to search for a supplier that can provide the cartridge immediately.