Companies are still managing cost per copy without a monitoring system.
The other day I was very surprised when talking to a printer and consumables distributor who deals with cost per copy. When I asked him what monitoring system he used, he told me that he didn’t use any, that he used emails, calls and visits to get the counters, but that it took him a week to collect all the information. Wouldn’t it be easier to have a monitoring system…?
This distributor told me that he managed a fleet of some 200 printers of different brands on a pay-per-use basis, that customers asked him for consumables when they ran out (in addition to leaving 1-2 in stock) and that he also found out about breakdowns when they called him. His ordeal in getting the meters for billing I mentioned above.
When I started to explain to him that Nubeprint has a printer monitoring system that automates all these tasks, he was perplexed, he didn’t know that systems like ours existed and had never heard of them.
After informing him that he would have a Panel where all his clients’ printers would be located, I focused on his specific needs (consumables alerts, technical alerts and counters) in a direct way and without going into too much detail.
Regarding the consumable alerts, I told him that each one would appear in the Panel with enough time to reach his client, only once, and that it would disappear when the consumable was installed. In this way, your customer would not have to notify you and, better still, you would avoid any printers being left idle, the worst inconvenience of all. In addition, there would be no need to leave stock at the customer’s site, which often gets lost or damaged. Finally, I informed him that he would save about 30% on consumables purchases thanks to the automation of the Nubeprint system.
As for the technical alerts, he soon understood that it was better for them to appear on the panel, receiving the error code of the machine to know for sure the fault to be solved and provide an efficient service to his customers.
And when it came to the meters, he was convinced to purchase our system. Not only would he get them at the touch of a button, but he would save the time and travel costs he had to date, in addition to being able to invoice all his customers every month, something he did not always achieve.
The experience with this distributor, which was not the only one, shows that not everyone is on the same level when it comes to managing a fleet of printers. In this case, monitoring with only 3 functionalities was enough to move to another level of management. The Nubeprint system has 22 apps that make it possible to improve it even further: from grouping shipments and order forecasting (up to 90 days), to premium apps, such as profitability, performance and coverage.
