A customer tells us about his experience with Nubeprint.
José, who prefers to remain anonymous, has been using the Nubeprint system for a couple of months and tells us about his experience. This is what he told us.
‘I started with Nubeprint at the end of last year and I couldn’t be more satisfied with the decision I made. As a freelancer, I didn’t dare to take the step of hiring a tool to control my printers, as I was sure it would cost me money and I already have enough expenses.
I had heard about software to monitor printers and I thought that any of them would be too big for me, I only manage about 120 machines. I was thinking about it when a friend of mine (who also does this) recommended Nubeprint, which worked very well for him, and he gave me the contact.
I have to say that I have received exquisite attention: they answered my call at once, explained to me what the system consisted of (functionalities, prices, etc.) and, the next day, they presented me with a demo by videoconference where I got to know the panel for the first time, the same one that now saves me from many problems.
So I soon decided to sign up for a license with the smallest package (for 25 printers), as they gave me the possibility of increasing the number of printers later on as I added more machines to the system, which seemed very good to me so as not to pay more than I had to.
And I can only comment that it has changed my life (this comment may seem exaggerated, but it is the truth). I now have almost all my printers monitored (I now have a license with a limit of 150 machines) and I can manage them much better, saving a lot in costs and making my time much more productive.
It used to drive me crazy, literally. Many customers would call me when they had run out of cartridges and couldn’t print (even though there was supposed to be a spare, it never showed up…). Others had a fault in the machine that they couldn’t tell me about and I had to go there urgently to fix it. And what to say about the counters… this deserves a separate mention.
The last week of each month was a nightmare to get the meters and to be able to invoice the customers (which is what I do for a living…). I didn’t receive the emails from those who had to send them; if I phoned, I often couldn’t reach the customer and had to rush to their business to write down the meters there and then; the rush, the kilometers travelled, parking (and parking fines…), my technician’s allowance, petrol… All these were added costs, as well as the anguish and all the time lost in the meantime.
Now I get the counters at the touch of a button, I manage the consumables alerts in advance and without rushing, and the technical alerts give me the printer’s error code, which makes it much easier for me to know which customers I have to go to and if I need any parts.
I’m also saving a lot of money: now I only buy the consumables I need, they don’t go to waste like they used to, and I can control the waste when the customer installs a new cartridge. I have also saved on all the costs of emergency visits and the lack of organisation I used to have. I can only thank Nubeprint for opening my eyes’.
So much for José’s experience, as he told us. From Nubeprint we will continue to give voice to our customers, always in the spirit of learning and keep improving day by day.
Source: Nubeprint customer
I had heard about software to monitor printers and I thought that any of them would be too big for me, I only manage about 120 machines. I was thinking about it when a friend of mine (who also does this) recommended Nubeprint, which worked very well for him, and he gave me the contact.
I have to say that I have received exquisite attention: they answered my call at once, explained to me what the system consisted of (functionalities, prices, etc.) and, the next day, they presented me with a demo by videoconference where I got to know the panel for the first time, the same one that now saves me from many problems.
So I soon decided to sign up for a license with the smallest package (for 25 printers), as they gave me the possibility of increasing the number of printers later on as I added more machines to the system, which seemed very good to me so as not to pay more than I had to.
And I can only comment that it has changed my life (this comment may seem exaggerated, but it is the truth). I now have almost all my printers monitored (I now have a license with a limit of 150 machines) and I can manage them much better, saving a lot in costs and making my time much more productive.
It used to drive me crazy, literally. Many customers would call me when they had run out of cartridges and couldn’t print (even though there was supposed to be a spare, it never showed up…). Others had a fault in the machine that they couldn’t tell me about and I had to go there urgently to fix it. And what to say about the counters… this deserves a separate mention.
The last week of each month was a nightmare to get the meters and to be able to invoice the customers (which is what I do for a living…). I didn’t receive the emails from those who had to send them; if I phoned, I often couldn’t reach the customer and had to rush to their business to write down the meters there and then; the rush, the kilometers travelled, parking (and parking fines…), my technician’s allowance, petrol… All these were added costs, as well as the anguish and all the time lost in the meantime.
Now I get the counters at the touch of a button, I manage the consumables alerts in advance and without rushing, and the technical alerts give me the printer’s error code, which makes it much easier for me to know which customers I have to go to and if I need any parts.
I’m also saving a lot of money: now I only buy the consumables I need, they don’t go to waste like they used to, and I can control the waste when the customer installs a new cartridge. I have also saved on all the costs of emergency visits and the lack of organisation I used to have. I can only thank Nubeprint for opening my eyes’.
So much for José’s experience, as he told us. From Nubeprint we will continue to give voice to our customers, always in the spirit of learning and keep improving day by day.
Source: Nubeprint customer
So I soon decided to sign up for a license with the smallest package (for 25 printers), as they gave me the possibility of increasing the number of printers later on as I added more machines to the system, which seemed very good to me so as not to pay more than I had to.
And I can only comment that it has changed my life (this comment may seem exaggerated, but it is the truth). I now have almost all my printers monitored (I now have a license with a limit of 150 machines) and I can manage them much better, saving a lot in costs and making my time much more productive.
It used to drive me crazy, literally. Many customers would call me when they had run out of cartridges and couldn’t print (even though there was supposed to be a spare, it never showed up…). Others had a fault in the machine that they couldn’t tell me about and I had to go there urgently to fix it. And what to say about the counters… this deserves a separate mention.
The last week of each month was a nightmare to get the meters and to be able to invoice the customers (which is what I do for a living…). I didn’t receive the emails from those who had to send them; if I phoned, I often couldn’t reach the customer and had to rush to their business to write down the meters there and then; the rush, the kilometers travelled, parking (and parking fines…), my technician’s allowance, petrol… All these were added costs, as well as the anguish and all the time lost in the meantime.
Now I get the counters at the touch of a button, I manage the consumables alerts in advance and without rushing, and the technical alerts give me the printer’s error code, which makes it much easier for me to know which customers I have to go to and if I need any parts.
I’m also saving a lot of money: now I only buy the consumables I need, they don’t go to waste like they used to, and I can control the waste when the customer installs a new cartridge. I have also saved on all the costs of emergency visits and the lack of organisation I used to have. I can only thank Nubeprint for opening my eyes’.
So much for José’s experience, as he told us. From Nubeprint we will continue to give voice to our customers, always in the spirit of learning and keep improving day by day.
Source: Nubeprint customer
The last week of each month was a nightmare to get the meters and to be able to invoice the customers (which is what I do for a living…). I didn’t receive the emails from those who had to send them; if I phoned, I often couldn’t reach the customer and had to rush to their business to write down the meters there and then; the rush, the kilometers travelled, parking (and parking fines…), my technician’s allowance, petrol… All these were added costs, as well as the anguish and all the time lost in the meantime.