The demand for subscription services in printing has skyrocketed and is now a reality.
The survey of business users of different sizes reveals that 40% of respondents have an automatic ink/toner delivery service and another 43%, who do not currently have one, would be interested in obtaining one. Fifty-two percent of respondents from smaller organizations have a subscription, compared to only 27% among larger companies.
The data points to a development of two speeds in moving to hybrid work, where small and medium-sized companies are moving more quickly than larger, less agile companies. The former is more proactive in addressing security issues and provides more support to home workers, who in turn report higher productivity than their counterparts in larger companies.
Employees in larger companies feel less productive than their SME counterparts, which is of concern because this group is the most likely to continue working from home in the future. It may be due to the fact that larger companies have larger work teams that need more support to collaborate effectively. It may also be due to having more legacy processes, which makes it difficult to digitize as quickly as in smaller, more agile organizations.
If large enterprises want to succeed with hybrid work, they must act with urgency to better control and automate the provisioning of supplies for their workforce and provide better support for the remote workforce.
There is a great opportunity for print equipment and supplies distributors to offer customized services to new hybrid organizations to help them transition safely and cost-effectively from face-to-face to hybrid work. An automatic consumables replenishment service enables the remote worker to maintain productivity. The client company perceives it as a cost control service tailored to its specific needs.
Source: Quocirca, Nubeprint
